Return&Exchange Policies
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Return /Exchange Policy
1. Beautyhair has a strict NO RETURNS/EXCHANGE after 7 days of receiving the package . This is due to unsanitary, health and safety concerns. Please ensure you're ordering the correct item and review the description of the item before checking out. Please also check the package to make sure it is correct and in good state.
In an unlikely event of receiving the wrong unit /hair or the unit/hair is faulty WITHIN THE 7 DAYS , kindly communicate immediately with our customer care team on care e-mail hairbybeautyhair@gmail.com /what's up 0716341557 Media files should be used as reference and sent to the team. once the team has deemed the product faulty , we will gladly accept the package back with no extra cost and fix the issue provided the hair/unit ;
A.lace has not been cut
B.units /hair has not been worn or tampered with
C.still in original form and packaging
If the customers decides to cancel and return the order WITHIN THE 7days provide ,
A.lace has not been cut
B. units /hair has not been worn or tampered with
C.still in original form and packaging
they will be subjected to a 5% banking transactions fee from the total amount plus cancellation penalties .Shipping fee is not refundable . Return Shipping fee is also subjected to the sender
If the customer finds an issues with the unit/hair after 7 days of receiving the package and has not contacted customer care within the 7 day period after receiving the package , we will consider it as wear and tear and are not liable .
3. Qualified returns are to be shipped to:
Beautyhair_sa
SHOP NO.D25
Dragon City Main Reef Road
Johannesburg,South Africa 2092
Return shipping fees are subject to the sender
Orders Cancelled after 24hrs are subjected to 5% transactional fee from the total amount and payout takes 3-5 working days to be processed.
Orders cancelled after 72hrs are subjected to 5% transactional fee plus 10% cancellation penalties from the total amount and payout takes 3-5 working days to be processed.
All Demo products sales are final
Bundles that are bought individually and not as wigs cannot be returned for a refund or an change
Wig units with bangs cannot be returned for a full refund or exchange as the units can be worn without cutting the lace.